Refund policy

DAMAGED GOODS

ON DELIVERY - in case of evident damage caused by transport, it is recommended to open the goods in the presence courier to make sure that the material has been transported and delivered in good condition. If you find damage evidently caused by mistreatment during transport, it is advisable not to accept the delivery or to report to the courier that you accept it with reserve. Delivery with reserve must be reported the same day to our customer service customer service@decointerni.com quoting the order number and providing photos of the damage.


GOODS DAMAGED BY THE MANUFACTURER

DETECTION OF DAMAGE ON DELIVERY - Orders with evident production damage must be reported within 3 days of delivery and the refund is total including the return shipping costs .

The refund will be issued within 14 days of receipt of the goods after a regular check by our staff. The goods must be sent no later than 7 days from the notification of return for damage.

Please present the receipt with the shipping costs to guarantee payment via email to our customer service - customer service@decointerni.com - quoting the order number.


DAMAGES DETECTED AT THE TIME OF LAYING - Upon detection of factory defects, only the replacement of the defective package is guaranteed. If the paper / wall covering / panel has already been mounted / or with an alleged manufacturing defect, no refund is guaranteed.


In both cases, the damage must be reported via email to our customer service customer service@decointerni.com quoting the order number. A description of the damage detected and photos of the damage in question must be provided in the email.


ORDER ERROR

Refunds are not offered for goods ordered incorrectly and not reported within the first 12 hours of ordering. Our site automatically issues the purchase receipt, so we recommend that you check each electronic invoice received and immediately report any errors made in the order to our customer service. Once the order has been issued by us to the manufacturer, there is no possibility of stopping production therefore it is to be considered fulfilled.


THINKINGS

WALLPAPERS SOLD BY THE ROLL AND CLASSIC PANELS - To guarantee a full refund, the return report for this type of goods must be made no later than 24 hours from purchase. The report must be made to our customer service customer service@decointerni.com or through your account page on the site.

A penalty of 30% of the total amount of the returned goods is required to be paid for changes reported after 24 hours.

If the goods have already been delivered, they must be sent to our address no later than 7 days from the confirmation of acceptance of the return by our customer service.

The material must be delivered intact and in its original packaging. The return shipment is entirely at the customer's expense. The return will be made upon receipt of the goods once it is ascertained that they are in good condition. We take no responsibility for any damage or loss occurring during the return shipment which is entirely the responsibility of the customer (or courier depending on the circumstances).We recommend that you send the goods to us with tracking


WALLPAPERS AND FABRICS SOLD BY THE LINEAR METER AND CUSTOM-MADE PANELS - given the total customization of these products we cannot offer any type of return.

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